Shipping Policy

1. 1. 

   SHIPPING & DELIVERY POLICY
   Last updated October 18, 2021

   This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://de.vibox.com/terms-of-service.

   
   Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

   
   WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

   
   Free Shipping

   
   We offer free Next-Day, Two-Day, Standard shipping on all domestic orders.

   
   DO YOU DELIVER INTERNATIONALLY?

   
   

   We offer worldwide shipping. Free Next-Day, Two-Day, Standard shipping is not valid on international orders.

   
   For information about customs process:

   • Email support@vibox.co.uk
   • Call toll free at +44 (0) 161 425 8841

   
   

   Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

   
   ARE THERE OTHER SHIPPING RESTRICTIONS?

   
   Orders cannot be shipped to P.O. boxes

   
   Orders only ship on business days, which are Monday-Friday

   
   Next-Day delivery only available to UK Mainland and excludes the Scottish highlands

   
   Next-Day delivery only available for orders made before 2pm GMT

   
   WHAT HAPPENS IF MY ORDER IS DELAYED?

   
   If an order is delayed due to a building or fulfilment issue Vibox will contact the customer to inform them of the reason for the delay and advise on the new expected delivery date. If there is a courier issue with delivery, Vibox will contact the customer should the courier require any further information (e,g, in the event of an incomplete address or delivery refusal).

   
   For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

   
   QUESTIONS ABOUT RETURNS?

   
   If you have questions about returns, please review our Return Policy: https://de.vibox.com/return-policy.

   
   HOW CAN YOU CONTACT US ABOUT THIS POLICY?

   
   If you have any further questions or comments, you may contact us by:

   • Phone (Toll free): +44 (0) 161 425 8841
   • Email: support@vibox.co.uk
   • Online contact form: https://de.vibox.com/contact-us